Trips and bookings ~ Terms and Conditions
Bristol Community Ferry Boats LTD
These terms and conditions apply to Public Trips & Tours
TERMS AND CONDITIONS
Bristol Community Ferry Boats Ltd reserve the right to change the boat used due to unforeseen circumstances.
If a booking has not been confirmed with an agreed deposit or issue of an invoice within 7 days BCFB Ltd reserves the right to make the booked boat available again without notice.
Private trips will not take place without full payment showing as cleared funds in our account. BCFB Ltd reserves the right not to provide a trip which has not been paid for in full unless a prior arrangement has been made in writing by us.
For bookings accepted with purchase orders, invoices will be sent via email to the name and address provided on the booking form and must be paid on the due date stated on the invoice.
Invoices are available to companies and educational organisations only.
In the case of making payment from outside UK, transfer and bank fee are the responsibility of the client.
Intoxication: If passengers are in a condition where it is unsafe for them to board a boat they will not be allowed on board. If at any point during the evening Crew become concerned for the safety of anyone on board we reserve the right to abandon the trip. There will be no refund of your ticket.
In the event of anyone causing a danger to our crew, boats, other passengers, themselves or other members of the public we reserve the right to refuse to start or abandon a trip part way through to ensure our passengers safety or to prevent damage to our boats.
In the event of unsuitable or abusive behaviour to our crew, members of the public or other passengers we also reserve the right to refuse to start or abandon the trip and ticket costs will be retained by BCFB Ltd.
Pay attention to the safety announcement on-board.
Listen to the crew - they are there to ensure passengers safety or to prevent damage to our boats. Hopefully you will have a great time and be a pleasure to have on board..
CANCELLATION & AMENDMENTS POLICY
Failure to attend ~ No refund will be given
The only reason for us to cancel a trip is very high winds, tidal anomalies, or when instructed to do so by relevant harbour authorities or government officials.
The safety of our customers is paramount. Should your trip be cancelled due to Covid-19 local or national measures, you will be given the option to transfer to a different date or receive vouchers for future use, refunds are not offered.
We have Covid Flexi Terms in place. Free amendment for all bookings taken for travel in 2021 that are impacted by COVID-19 government restrictions, and in the event that your experience is unable to take place due to government restrictions.
In the event of cancellation of an event by BCFB Ltd, we will endeavor to inform the trip organiser as soon as possible before the event is due to take place, although please be aware that this is not always possible.
BCFB Ltd shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Bristol Community Ferry Boats Ltd. shall not be liable to refund of fees or for any other penalty should the event be canceled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
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