Public Trip and Ferry Travel - Terms & Conditions

PAYMENT

Secure payment is handled through SagePay. We are able to accept payment by credit/debit card, (Visa, MasterCard, Switch, Solo, Maestro and Visa Delta). All credit/debit card sales are subject to the usual authorisation.

Credit/debit cards debit immediately on your confirmation of booking.

The SagePay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

PRICES

All prices quoted are in pounds sterling.

DESCRIPTIONS

Whilst we make every effort to ensure the accuracy of information provided, we reserve the right to make changes where necessary, where dictated by circumstances beyond our control ie. weather, mechanical failure or unforeseen circumstances.

CANCELLATION

Public trips are non refundable, however, the value is transferable to a future date at our discretion and depending on availability.
Ferry Tickets are non-refundable.
Please note that the above may be subject to review and Bristol Ferry Boat Co. Ltd reserves the right to alter terms and conditions at any future date.
None of the above affects your statutory rights as a consumer.

Ferry Travel Groups

On busy days and during high season large groups should be prepared to break into smaller sizes in order to travel. (NB: For groups (15 people +) that wish to travel together we offer a range of private trips that will possibly suit your needs better).
Groups that have purchased Multistop tickets online who are intending to travel together will be issued with a single passage ticket.
Individuals of a group may wish to travel on seperate passage tickets; these can be assigned accordingly. But please be aware that this may take time to facilitate during busy periods, as all tickets are hand written.

FERRY TRAVEL - ADVICE

Facilities onboard our boats vary considerably; from modern boats that are both heated and covered with full flushing toilets, through to more traditional wooden open boats with no heating, limited cover and no toilet facilities.
We will always endeavour to provide all ferry routes with the best available boat; taking into account demand and weather conditions etc.
However, logistics dictate the boat (and therefore the facilities) available at any one time.
Timetabled ferry services may be cancelled due to bad weather or for logistical reasons
If you have any particular needs please do contact us for more details.
Once a multi-stop receipt has been presented to crew onboard and validated with the issue of a blue passage ticket it is valid for one calendar day only.
All landing stages are request stops (except for Cascade Steps, City Centre). For passengers wishing to alight onto an approaching ferry we recommend waving to crew to ensure this intention is clear....and to avoid disappointment.

For any information or general queries please contact: Bristol Ferry Boat Co. Ltd on Tel: 0117 927 3416.