Access statement & disabled access information

Please note: This access statement aims to accurately describe the facilities we provide; ultimately the suitability of our boats for those with disabilities should be decided by those individuals or their carers.

ACCESS STATEMENT FOR BRISTOL COMMUNITY FERRY BOATS:

Pre-arrival:

  • Bristol Community Ferry Boats are based in Bristol's historic harbour. This waterway runs East to West throughout the City and there are many points at which passengers can embark.
  • If coming by car, the most easily accessible landing stages with ramps are at The Cottage Inn and Brunel's S.S. Great Britain; If coming by bus, The Cascade Steps (click on the map below); and if coming by train, Temple Meads Station (see the note below)
  • It should be noted that although Temple Meads landing stage is accessible for wheelchairs and only 100 metres from the station, the wheelchair access requires a very slight but rather long decline and then a return along the flat quayside totalling about 600 metres from the station. Please see our video here for walking directions. There are also signposts in the station foyer.
  • Bristol Bus Station is about a ten minute walk from the nearest landing stage at The Cascade Steps. Local buses, including Bristol City Sightseeing's tour buses also stop on St. Augustine's parade which is very close to The Cascade Steps - only a minute or two walking. Please see the FirstBus Website for bus details.

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Embarking:

  • Our ferry boat Brigantia (see further details below) with a wheelchair lift. Where possible, we will endeavor to put Brigantia in service when requested. Please contact us at least a day in advance if you require Brigantia on the daily ferry.
  • Our other boats may be suitable for those with disabilities but vary greatly in size and shape. We recommend you call the office in advance on 0117 9273416 or email info@bristolferry.com if you have particular needs or concerns.
  • Our crew are always on hand to assist people in getting on and off the boats. For those wheelchair users who have some mobility, we are very happy to carry wheelchairs on after them if they are able and happy to embark by foot with our assistance.

Toilet facilities:

  • Brigantia has a flushing toilet and a wash-basin but due to space restrictions on the boat, it is not accessible to wheelchair-bound passengers.
  • Matilda and Emily have chemical toilets and we provide hand-sanitising fluid. These toilets are not accessible to wheelchair-bound passengers.
  • Margaret and Independence do not have toilet facilities.
  • If a passenger needs a disabled toilet, please notify the crew or skipper who will advise a suitable place to disembark.

Further information:

  • Our staff receive regular training.
  • Safety information is announced over the PA by our skipper or to individual groups by the crew. In the very unlikely event of an emergency, we are always on hand to assist you if required.
  • Guide dogs (and other dogs) are very welcome and water can be provided if necessary.

Disabled Access:

  • 'Brigantia' is our newest and only wheelchair accessible boat.
  • There is a step UP from ALL landing stages onto the side of Brigantia. The smallest step is at The Cottage (where it is approximately 10cm; involving tipping the chair slightly to board the boat). The step at the City Centre is 16cm and ss Great Britain is 28-36cm. NB: these distances will occasionally vary should water levels in harbour change.
  • Once on-board a hydraulic lift carries the wheelchair down into the boat.
  • Private charters: If you are interested in chartering Brigantia, please specify the name of the boat and your needs when booking. Brigantia is in high demand so please book early to avoid disappointment.
  • Ferry service: If you would like to use 'Brigantia' when she is ferrying please call and ask for her availability.
  • Crew on board are always happy to help!

Contact us:

  • Phone : 0117 9273416
  • Email: info@bristolferry.com
  • Address: 44, The Grove, Bristol, BS1 4RB. If you'd like to visit us in the office, we're here between 9-5 Monday to Saturday, please call us if you need help finding our building.